At the day one LiveWorx keynotes, Internet of Things security was an overlooked topic. Jon set about to correct that by sitting down with Volker Gerstenberger and Tomi Ronkainen of Giesecke & Devrient, a firm with a deep history of security everything from bank notes to, now, the IoT. The guys talk about the thorny security issues raised by IoT, and how they can be addressed during the design process. Autonomous/smart cars are one hacking controversy the guys cover. They also discuss the tensions between airtight security and great UX, and what they tell end customers about security preparedness. Yes, you can get Busting the Omnichannel on iTunes.
During this candid interview with ASUG CEO Geoff Scott, Jon gets the skinny on ASUG's latest collaboration with DSAG - a position paper on digital transformation that is a key issue for SAP customers. Scott shares the story on how the collaboration came about, and Jon presses to find out if ASUG endorses S/4HANA and SAP's view of S/4HANA as the digital core. Taped live in Orlando the day before ASUG Annual Conference and Sapphire Now, Scott shares his goals for the show and beyond. He also gives the view on ASUG's surprise acquisition of the U.S. division of The Eventful Group. This is the audio of a video shoot - you can check the companion analysis Jon wrote of this shoot on diginomica.com. Yes, you can get Busting the Omnichannel on iTunes.
During this live interview, taped in the midst of a bustling Consensus 2016, Steemit co-founder Ned Scott gives Jon the inside view on the creation of Steemit, and their unique approach to rewarding/paying content creators and curators through their blockchain-based platform. He also announces the launch of Steemit.com. Ned talks about Steemit's different asset classes, including Steem dollars, and how they've sparked their launch with a Slack-based community. The guys also get into the failure of existing networks to compensate content creators, and create a civil environment for discourse. Jon also vows to jump off a bridge it companies like Steemit can't build new media models as viable alternatives to living on Facebook. Yes, you can get Busting the Omnichannel on iTunes.
Jon Reed and Dick Hirsch steal an empty room - or in this case, a (mostly) empty hallway - for a review of the news and events of Sapphire Now and the ASUG Annual Conference, 2016. Hirsch shares his investigations, and the guys compare notes on topics such as the HANA Cloud Platform, the SAP-iOS partnership, and S/4HANA clarifications. The guys discuss S/4HANA's viability as a digital core, SAP's cloud positioning, and how attendees reacted. Customer feedback to SAP on integration, a big theme of the conference, is addressed. This podcast leans on the technical side, which was surprising given Sapphire Now is a business conference - but even Hasso Plattner's final day keynote had an in-depth S/4HANA migration demo. Yes, you can get Busting the Omnichannel on iTunes.
During this live taping at Collision 2016, Jon talks with "User researcher, artist, and digital anthropologist" Caroline Sinders about the intersection of UX design and machine learning. Sinders shares key points from her Collision talk on design for consent, and whether online harassment can be reduced via design. Sinders gives her assessment of Facebook's chatbots and explains why calling such chatbots "AI" is inaccurate. Finally, Sinders sets the record straight on the panel controversy at SXSW and what conference organizers should learn from that brouhaha.Yes, you can get Busting the Omnichannel on iTunes.
In this on-site podcast, live from MongoDB Palo Alto, Jon Reed talks with MongoDB's Kelly Stirman about his database research obsessions. Stirman hits on key trends pertaining to data streaming, analysis, graph databases, and cloud adoption. He also explains why he doesn't like it when MongoDB winds up in the NoSQL database bucket. Finally, Jon and Kelly discuss the potent issue of data security, including MongoDB's responses to recent industry security events. Yes, you can get Busting the Omnichannel on iTunes.
Live from the Acumatica Summit 2016, Jon talks to fellow diginomica contributor Brian Sommer about enterprise buyers and digital change. Brian shares some recent digital turbulence and stories of how companies are losing the plot. He also reflects on recent projects to discuss what enterprise buyers need. The guys then hit on why sales and marketing is too often out of step with today's enterprise buyer. Note: part two of this podcast gets into specifics on Acumatica's cloud ERP play. Yes, you can get Busting the Omnichannel on iTunes.
In this on-site podcast with a (hopefully) relaxing fountain providing the background, Jon and fellow diginomica contributor Brian Sommer discuss the 2016 Acumatica Summit and Acumatica's cloud ERP play. The guys explore the unique attributes and challenges of this rapidly growing firm. This podcast is the second from the topic - also check out the first on enterprise buyers and coping with digital change. Yes, you can get Busting the Omnichannel on iTunes.
In this unscripted chat with Brian Solis, author of a new book on experience design, Jon asks Brian about whether experience design can be a reality given the data silos and culture issues that prevent this from happening. Brian shares his research and provides a view on why user and customer experience can - and must - change. Jon aired out a number of cynical views on customer experience. Brian's answers included starting points for customers on this new "experience architecture." Yes, you can get Busting the Omnichannel on iTunes
During this informal, on-site podcast taping in Boston, Jon Reed of diginomica.com talks with three members of the Onapsis team (Alex, Alex, and Dave) about what "white hat hacking" means for today's enterprise. The guys also talk about how Onapsis identifies ERP security breaches, and how they work with Oracle and SAP to make sure those companies have appropriate patches before taking security issues public. Yes, you can get Busting the Omnichannel on iTunes.
Jon went on-site to Conversocial's NYC headquarters for an informal chat with Conversocial CEO Joshua March about the viability of social channels for customer service. March shares what his company has been up to since he and Jon first corresponded and they were a "cool vendor" to watch. Jon shares his social service beefs and March talks about how social customer service shouldn't just be lip service, but lead all the way to resolution. March also speaks to CRM integration, always an issue when you pursue a specialized product. Yes, you can get Busting the Omnichannel on iTunes.