The realities and potential of experience design - with Brian Solis

January 31, 2016

In this unscripted chat with Brian Solis, author of a new book on experience design, Jon asks Brian about whether experience design can be a reality given the data silos and culture issues that prevent this from happening. Brian shares his research and provides a view on why user and customer experience can - and must - change. Jon aired out a number of cynical views on customer experience. Brian's answers included starting points for customers on this new "experience architecture."   Yes, you can get Busting the Omnichannel on iTunes

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Talking white hat hacking, ERP and HANA security with Onapsis

November 15, 2015

During this informal, on-site podcast taping in Boston, Jon Reed of diginomica.com talks with three members of the Onapsis team (Alex, Alex, and Dave) about what "white hat hacking" means for today's enterprise. The guys also talk about how Onapsis identifies ERP security breaches, and how they work with Oracle and SAP to make sure those companies have appropriate patches before taking security issues public. Yes, you can get Busting the Omnichannel on iTunes.

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Geoff Scott talks turkey on SAP, S/4HANA and DSAG

November 15, 2015
In this frank video chat from Jon and Den's studio at SAP TechEd Las Vegas, ASUG CEO Geoff Scott offers up strong opinions on ASUG's relationship to SAP and to the German user group DSAG. Scott also shares customer views on S/4HANA and SAP's digital themes. He responds directly to criticisms that ASUG is "soft" on SAP and reacts to Jon's views on customer discounts for S/4HANA migration. Yes, you can get Busting the Omnichannel on iTunes.
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SAP TechEd 2015 in review - the Hirsch Reed chat - short version

October 26, 2015
in the short version of this SAP TechEd 2015 on-site podcast, Jon Reed and Dick Hirsch kick around the main conference takeaways and the S/4HANA challenge. Dick shares the main themes he was investigating and the latest on the SAP HANA Cloud Platform. SAP's open source initiatives, particularly Cloud Foundry via Hybris YaaS (Hybris as s service), are briefly discussed. Yes, you can get Busting the Omnichannel on iTunes.
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Extended cut - can social customer service ease our CX pain?

October 12, 2015

Jon went on-site to Conversocial's NYC headquarters for an informal chat with Conversocial CEO Joshua March about the viability of social channels for customer service. March shares what his company has been up to since he and Jon first corresponded and they were a "cool vendor" to watch. Jon shares his social service beefs and March talks about how social customer service shouldn't just be lip service, but lead all the way to resolution. March also speaks to CRM integration, always an issue when you pursue a specialized product. Yes, you can get Busting the Omnichannel on iTunes.

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Can social customer service ease our CX pain? Short version

October 12, 2015

Jon went on-site to Conversocial's NYC headquarters for an informal chat with Conversocial CEO Joshua March about the viability of social channels for customer service. March shares what his company has been up to since he and Jon first corresponded and they were a "cool vendor" to watch. Jon shares his social service beefs and March talks about how social customer service shouldn't just be lip service, but lead all the way to resolution.  This is the shorter 13 minute version for those who like a shorter podcast. Yes, you can get Busting the Omnichannel on iTunes.

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Predictive analytics - field views with Julien Delvat

September 30, 2015
In the short version of Jon's chat with SAP Mentor Julien Delvat, live from SAP Controlling 2015, the guys talk about broader predictive trends in the real world, and why predictive is getting traction. They also hash out issues around training and use cases that customers are sharing. For the extended version, which digs into some new HANA and S/4HANA use cases, check Jon's SAP and Enterprise Trends podcast channel. Yes, you can get Busting the Omnichannel on iTunes.
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The rise of EPM and Predictive Analytics - with Gary Cokins

September 24, 2015

Gary Cokins, internationally-recognized expert and author in EPM and predictive analytics, gives Jon some straight talk on analytics after his keynote at the Controlling 2015 conference. Cokins explains the rise of EPM, and the challenges CFOs are facing. Using memorable phrases like "management by embarrassment," Cokins peels behind predictive hype and explains the role of technology, not as a cure-all, but as an enabler.  Busting the Omnichannel on iTunes.

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Talking Careers and Social Media Disillusionment with Vijayasankar

September 18, 2015
Vijay returns with Jon Reed to make sense of his adventurous career moves - now full circle and back at IBM. Vijay also expands on a blog post he wrote on social media disillusionment, and the guys hash out options for filtering the enterprise software media noise. A bit more about the problems of predictive and the failings of air travel customer experience, and it's a wrap.  Busting the Omnichannel on iTunes.
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Analytics and IoT field views - with Vijay Vijayasankar

September 10, 2015

In the triumphant return of Vijay Vijayasankar to Jon's podcast series, Vijay talks analytics views from the field. Jon also asks for Vijay's help sorting Internet of Things hype from BS. Vijay also shares some surprising views on agile. Part two of this podcast will get into Vijay's career moves and evolving position on social media. Yes, you can get Busting the Omnichannel on iTunes

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SuccessConnect 2015 - event wrap with Jarret Pazahanick

August 16, 2015
In the shorter edition, Jon Reed of diginomica digs into the SuccessConnect 2015 show with outspoken SuccessFactors consultant Jarret Pazahanick. The show wrap finds Pazahanick suprisingly upbeat, but there are still key issues to discuss. This shorter version focuses on event news from the show, including Intelligent Services. Note: if you want to hear the full 30 minute directors cut, download that from Jon's SAP and Enterprise trends series. Yes, you can get Busting the Omnichannel on iTunes
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Talking SuccessFactors Extensibility and HANA Cloud Platform

August 16, 2015

In the shorter edition, Jon talks with James Sinclair live at SuccessConnect 2015 about the value of cloud platforms, and specifically extensibility on SuccessFactors, with a focus on building apps on the HANA Cloud Platform (HCP) and why that has such an impact on customers. Note: if you want to hear the full 30 minute directors cut, download that from Jon's SAP and Enterprise trends series. Yes, you can get Busting the Omnichannel on iTunes

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Enterprise mobility - where do we go from here?

April 3, 2015

In this two-for-one convo with Kevin Benedict, Jon and Kevin review the high ponts from the Mobile World Gongress in Barcelona, and discuss the challenges of enterprise mobility (iincluding TCO). Kevin also shares the mobile trends he has seen in his global travels, and gives his best advice on how customers should approach mobile projects, and how they should think about the Internet of things and other "disruptions." The guys also hash out HTML5 versus buliding device-specific apps. Yes, you can get Busting the Omnichannel on iTunes. 

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Live from MWC - George Yianni from Philips Lighting on why the IoT starts with lights

March 18, 2015

In this on-site podcast from the Mobile World Congress show floor, Jon talks with George Yianni of Philips Lighting (inventor of Philips Hue) on why the Internet of Things starts wtih lights, and why smart lights can have a potent impact. In this keynote preview podcast, Yanni explains how a sixty dollar light bulb can actually be a terrific value, and why the network of lights above our heads at work can be a worthwhile move into the Internet of Things. Yes, you can get Busting the Omnichannel on iTunes.  

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Live from MWC - Thinfilm CEO Dr. Davor Sutija Talks IoT and printed electronics

March 11, 2015

In this on-site podcast from the Mobile World Congress show floor, Jon talks with Thinfilm CEO Dr. Davor Sutija about Norway startups, the Internet of Things, and how Thinfilm's "little bit smart" bottles are an example of how business models are (rapidly) changing. Yes, you can get Busting the Omnichannel on iTunes. 

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