Busting the omnichannel - enterprise hacks and chats

ZohoDay 2026 - the impromptu recap with Thomas Wieberneit

After two full days at ZohoDay 2026, Jon Reed and Thomas Wieberneit quickly regrouped for some first impressions on the slew of news and potent topics, such as intelligence as a commodity, the tension between custom solutions and technical debt, advances in AI coding that impact Zoho's own development teams, and reactions from customers on site.

ZohoDay 2026 - the unscripted review with Brian Sommer

ZohoDay 2026 is in the books. But while the assembled mass of industry analysts were still in Austin, Jon Reed and Brian Sommer grabbed a quiet room for an unscripted recap. There was a flurry of news at this show to make sense of, some of it NDA but most of it not. The guys were on the clock this time, with only 25 minutes to hit on the hottest issues from customers, partners, and Zoho leadership - not to mention Zoho fleshing out the "Zoho ERP" news. Brian had his infamous hand-scrawled notepad on the state of Zoho, and Jon walked listeners through Zoho's take on the changing risks of SaaS in the AI era. (This podcast was taped prior to Jon's last AI deep dives with Zoho in Austin, but there was plenty of AI content to discuss regardless). As always, catch Jon and Brian's recaps on diginomica.com for more background as they appear...

ERP vendors versus AI agent disruptions - an information discussion gets heated

During their Acumatica Summit podcast review, Jon Reed and Brian Sommer went off into a full-blown treatment of ERP versus AI agent disruptions. Sommer managed to expertly nudge Reed into blowing a gasket over LinkedIn AI exuberance, so we decided to release this back and forth as a separate 15 minute podcast (you can also hear the full Acumatica Summit review as a separate podcast). *** This debate is not intended as a complete coverage of this topic, just as a flavor for the issues ERP vendors and their customers are facing ***. Though this discussion references Acumatica, it's about the ERP market as a whole, and there is a contrast made between ERP vendors with legacy install bases and those with more flexible/real-time systems - without that older install base. Discussions where things run hot are fun, but for a more complete review of this topic, track Reed and Sommer's ongoing articles on diginomica.com.

Acumatica Summit 2026 - the virtual review with Brian Sommer

An unforgiving storm kept Brian from the tarmac, but that didn't stop Jon and Brian from doing their annual Acumatica Summit review, the virtual edition. On the last afternoon of the show, Jon caught up with Brian for an online review of Acumatica's AI news and strategy... What moved the needle, and what didn't? The guys also delve into customer proof points, including the use case discussion Brian did with a customer this week. Brian also lured Jon into ripping into a major cloud ERP versus AI fanboys/girls rant, but to keep this podcast focused, that will be released next week.

Acumatica Summit 2026 - views and reactions on-site with Josh Greenbaum

On the second full day of the Acumatica Summer 2026, Josh Greenbaum crashes the show with Jon to make sense of Acumatica's cloud ERP customer impact as the AI plot thickens. We get into our candid talks with customers, partners and Acumatica leadership, and what we found in our own session crashing also. (Brian Sommer was not able to make it in person, look out for a virtual show review with Brian soon).

Are ERP and SCM vendors ready for AI security? - the Louis Columbus interview

In the January edition of the Enterprise month in review, we interviewed Louis Columbus with the burning question: are ERP and supply chain vendors ready for AI security, and new attack vectors like prompt injection? Louis has been nailing this on his Venture Beat AI security blog - so we put him in the hot seat to see what we could learn. This podcast is only the Columbus interview, which has been optimized for sound quality. If you want to see the full video replay with slides, check: https://youtube.com/live/-DQBB6mYJ_g.

Enterprise month in review - ERP (and supply chain) vendors aren't ready for AI security

Are ERP and supply chain vendors ready for AI security, and new attack vectors like prompt injection? Our special guest Louis Columbus says no. Louis has been nailing this on his Venture Beat AI security blog - let's put him in the hot seat and see what we can learn. Your hosts Brian Sommer and Jon Reed will also share their underrated news stories of the month, and unleash their enterprise highs and lows via the infamous slide deck. As always, bring your savviest (and snarkiest) commentary and let's get this done. Note: this is the full show, including our first 20 minutes of underrated news stories and final whiffs. The interview with Louis Columbus is also being issued as a separate audio podcast. If you want to see the video replay with slides, check: https://youtube.com/live/-DQBB6mYJ_g.

Where do we go from here? A candid AI enterprise recap with CRMKonvos

In this special crossover podcast, I share my hot seat appearance with CRMKonvos - as hosts Thomas Wieberneit and Ralf Korb press me on the lessons we learned - if any - from enterprise AI and 2025. And how do customers prepare for 2026, given my skepticism of the tech predictions industry? Wieberneit and Korb weigh in with their field views as well, along with audience lessons. 

Enterprise Month in Review - is AI changing the B2B buyer?

Yes - it's time... Let's review the highs and lows of the enterprise month, with Jon, Brian, and the infamous slide deck like no other. Plus: we have special guest Barb Mosher Zinck in the virtual chair, to talk about her latest research on what B2B buyers care about, and how AI - or isn't - changing what they need and how they evaluate. As always, bring your snarky and savviest commentary. Note: if you appreciate enterprise content with NO commercials and no sponsors, consider sharing this content, leaving a favorable review, etc. I've funded my own podcasts since 2007 because I believe in this medium of free exchange of ideas. Your advocacy matters. To see the slide deck visuals, catch the youtube replay at: https://youtube.com/live/Mg_UKnWdeBo. To see the post on B2B buyers and AI by Barb Mosher Zinck on diginomica, check https://diginomica.com/buyers-are-engaging-vendors-sooner-not-reasons-you-may-think-heres-whats-really-driving-it

The hot seat - customers ask us anything, live from ASUG Tech Connect ’25

At ASUG Tech Connect 2025, Jon Reed, Josh Greenbaum, and ASUG CEO/Chief Community Champion Geoff Scott took the hot seats for 30 minutes of "ask us anything" audience questions on the show floor. We kick off the podcast with reactions to the show, before turning it over to a series of very sharp audience questions from customers, including issues of data licensing/access, and SAP public cloud ERP and industry readiness. ASUG Talks Senior Producer, Jim Lichtenwalter, also had top submitted questions from attendees ready for us as well (look out for a follow-on podcast with more of those questions in the new year). Note: this on-site podcast was an ASUG-diginomica collaboration, originally released as part of the ASUG Talks podcast series. ASUG produced this podcast audio.

CCE 2025 - can we get to decision intelligence? Is AI disruptive to research? Kolksy part two

In part two of my on-site taping at CCE 2025 with Esteban Kolsky, we get into what he's learned in the past year on curating intelligence for executives. But why is there a need for this service? How are the big analyst firms falling short? Is the AI research disruption real, BS, or some combination? Kolsky walks us through what he's learned in the last year, firming up a curated intelligence offering for executives and boards with Constellation Research. And yes, AI is involved, but with a twist.

CCE 2025 - is the AI debate becoming more intelligent? With Esteban Kolsky

In part one of my two part podcast series with Esteban Kolksy, Chief Distiller, Constellation Research, we discuss the AI debate, and our differences with that debate, and each other. Has the AI discussion changed this year at CCE 205? What were the key issues - and is there an AI gap between vendors and customers? We also hash out AI context, and why Kolksy doesn't like the "context engineering" catchprase, and why I have an equal problem with "grounding" of LLMs. Stay tuned for part two, where we shift gears to discuss Kolsky's progress on decision intelligence for executives and boards, why analyst firms are falling short, and how he uses AI (yes, AI) to assist with that research.

The Oracle AI World 2025 podcast review - with Brian Sommer

On the final day of Oracle AI World 2025, before their Vegas escape, Jon Reed and Brian Sommer sit down and look to make sense of what they just heard, from Oracle's AI visions to customer realities - how do the two match up? Where are the success stories coming from? What does AI readiness look like? Does Oracle have a competitive edge in AI, if so - why? We work off of Brian's trusty notebook and share views from our talks with customers and execs - along with live keynote Watch Parties and a flurry of diginomica pieces. We also review one of the most memorable/provocative enterprise keynotes of the year, via Oracle's Larry Ellison.

SAP Connect 2025 - the end-to-end podcast review

For my final podcast in the SAP Connect series, I get the process/line of business view from analyst and series regular Josh Greenbaum. Josh has advocated for an end-to-end SAP event for a while. So was the ambitious SAP Connect a success? What worked? What didn't? Was the end-to-end potential realized? What did we hear from customers on the ground? Before hitting the tarmac, we sorted it out. Note: this podcast was made from my backup recording, but I think you'll still find it pretty solid quality. If you enjoy unscripted enterprise podcasts with no sponsors, commercials, or business models, sharing this helps a lot to keep the momentum going....

SAP Connect 2025 in review - a cloudy BTP angle with Brian Dennett

In the first of two SAP Connect 2025 podcast wraps, I sat down with Brian Dennett of Lemongrass, and SAP Mentor. We discussed the pros and cons of this ambitious show, and what Brian learned on the ground in pursuit of BTP and BDC clarity. We also get into the state of SAP public cloud ERP, a topic that was not front and center at the show but remains important. The state of smaller SAP partners is another notable theme in this recap, a topic we both have strong opinions about. Stay tuned for my line of business show wrap with Josh Greenbaum as well.

SAP Connect Watch Party live - opening keynote reactions recap

In this recap of the SAP Connect opening keynote live Watch Party, you can hear the pre-game and post-game breakdowns with myself, Josh Greenbaum, Bonnie Tinder and Thomas Wieberneit, who crashed the post-game review. This was a compelling keynote to review, but as always we had our pros/cons, high points and nits. If you want to see the full video review with the entire keynote in the background, you can catch the LinkedIn replay at: https://www.linkedin.com/events/7380455623022321665/.

Enterprise Month in Review - Where is the innovation HR tech? - with Stacey Harris of Sapient Group

It's time - to rehash the event season to date and ask: where is the actual sign of innovation? Join us - and help sort out the promising HR tech from the BS, we've got special guest and HR tech analyst par excellence Stacey Harris joining Jon Reed and Brian Sommer. Harris should also have fresh data on what matters to customers and HR leaders. Brian and Jon will pick their enterprise highs and lows, with the spiffy help of Brian's infamous slide deck. Bring your savviest and snarkiest commentary, as always.... Note: if you want to see the video version with Brian's infamous slide deck, you can catch that on YouTube: https://www.youtube.com/live/FCOpVpjtbhU

Good analysts, bad analysts, and yes, AI - with Hyoun Park

What makes a good enterprise analyst? There is no one I'd rather ask that Hyoun Park. But then why did Park move away from his analyst firm to work for an emerging AI vendor? (Levelpath). And how will AI change the analyst profession? It's time to mark Hyoun Park's career shift with a send off like no other: an interactive discussion on everything he has learned. Join us with your sharpest questions, your tributes, and yeah, as always, your snark...

Enterprise Month in Review - AI versus professional services - and a leadership detox

Yup, it's time folks - the Enterprise Month in Review is upon us. This time we'll bear down on the so-called AI disruption of professional services and research, with epic special guest Frank Scavo. We'll also get Frank's take on Brian's leadership research reveal, and why we may need a leadership detox - or detox from toxic leaders. As usual, bring your savviest and snarkiest as we share our picks and pans, along with Brian's infamous slide deck. Note: to see the slides in action, you can catch the full video replay on YouTube: https://youtube.com/live/t09j0chQ_Uc.

End of summer SAP blowout - what do customers need, and will fall events deliver?

As the summer winds down, fall event season is about to heat up, with a slew of events from SAP (and SAP's biggest competitors). But what do customers need from SAP right now? And can fall events deliver on that? How do you get what your team needs from hectic events, without getting lost in the vendor narrative?

It's time for another SAP-in-review podcast with Jon Reed, Josh Greenbaum, and Geoff Scott, CEO of ASUG. The podcast kicks off by assessing what we learned since SAP Sapphire, and where SAP may be headed next. Then we shift into fall event discussions, including a review of ASUG's upcoming events and a very intriguing SAP Connect event.

We also get into the need for SAP business case development, particularly for technical SAP leadership, and how that has evolved into a new workshop for ASUG Tech Connect in November. This is mostly a US-centric event review, but we recommend listeners also check in with their international events and user groups, including:

DSAG's Annual Conference: https://dsag-jahreskongress.plazz.net/

UKISUG Connect 2025: https://www.ukisugconnect.co.uk/