Practical AI in focus - a chat on customer use cases and AI hype overload with Brian Dennett of Enable AI

June 17, 2018

In their second podcast from Sapphire Now 2018, Jon Reed and guest Brian Dennett move on from SAPpy talk to discuss Brian's startup, Enable AI, and why they are taking a practical approach to AI as augmented intelligence. Brian shares his view on why AI and ML are getting market traction, and the customer problems that Enable AI is tackling. Brian also advises on how companies should get started with "AI," and why data scientists are not necessarily required. Though this is not an SAP-focused podcast, the guys briefly touch on how customer-focused AI projects tie into a C/4HANA and Leonardo context at one point or another. Yes, you can get Busting the Omnichannel on iTunes

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Sapphire Now 2018 in review - with Brian Dennett of Enable AI

June 10, 2018

In Jon's annual Sapphire Now event review, he has a new guest, Brian Dennett of Enable AI, who was also part of the SAP blogger program coverage. Jon and Brian hash out the messages of the show, including the "intelligent enterprise" messaging and whether the Leonardo aspects actually made sense this year. They discuss Brian's pick for the sleeper announcement of the show, Master Data Management as a service, and why it matters. The guys share their findings from their often-spirited blogger sessions; Brian explains why has a philosophical difference with SAP on their "AI" approach. The guys wrap by giving their letter grades for the show, and Jon airs a couple of SAP gripes. Note: this recording was made on Jon's backup recording rig due to a microphone failure. Yes, you can get Busting the Omnichannel on iTunes

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Advanced content strategy - deep work in the attention economy at Podcamp ‘18

May 27, 2018

In this lightly-edited version of Jon's Western Mass Podcamp 2018 workshop discussion, Jon presents his advanced content method for using deep work as a way of differentiating your business. This interactive content strategy session builds on themes of content positioning, avoiding social media marketing overdose, the power of curation, and earning sustained attention by building opt-in communities. Audience members pose questions and Jon provides some coaching on content and business challenges, from content formats to ebooks to SEO. This is the second of two related podcasts - the first one covered how to reach today's informed buyer (and their networks). Yes, you can get Busting the Omnichannel on iTunes.

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The enterprise event season halfpoint review show - with Reed and Sommer

May 20, 2018

We're halfway through the enterprise event season folks - so it's time for the sassy halftime review with Jon Reed and Brian Sommer. Taped at IFS World, this informal, unrehearsed podcast finds the guys in a chippy mood, with a few sacred cows taken off to pasture and a few chips off of Brian's shoulder. The overuse of IoT and AI buzzwords is mocked, as well as the problem of systems that claim to be next-gen but are integration nightmares with a long time to value. The guys end on a high note with a couple of Brian's vendors to watch. Yes, you can get Busting the Omnichannel on iTunes

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Servitization and the push to modern ERP manufacturing - an IFS World review

May 6, 2018
In this live recording from IFS World Conference 2018, Jon Reed and usual podcast suspect Brian Sommer review the first two days of the IFS World show, explaining to listeners why this industry-focused ERP solution is worth watching. They kick around the IFS push to modernize platform and partners, and look at whether this approach will work for existing and net new customers. The guys also hash out Brian's Twitter beef with new IFS CEO Darren Roos, and why the two of them differ on IFS' emphasis on the servitization of manufacturing. They hit on what IFS needs to accomplish this year, and finally, the guys share a few quick anecdotes on their failed quest for good BBQ and their successful/problematic TexMex achievement. Note: Jon and Brian also taped a "halftime show" of the spring enterprise software conference season - look for that one next week. Yes, you can get Busting the Omnichannel on iTunes.
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Reaching the informed B2B buyer (and their networks) - an informal podcamp session with Jon Reed

April 22, 2018

In this interactive live discussion from Western Mass Podcamp 2018, Jon shares his views on researching the so-called informed buyer, and why marketing and sales must change. Participants from the session share their own challenges, and Jon hits on the dynamics of winning (and sustaining) attention, and why topic authority and opt-in audiences are essential. He explains why social media is useless without content, and why content is useless without a clear business identity. The role of subscription and curation is discussed. (Jon did a related session that continues these themes with a look at the power of immersive creativity; look out for that podcast soon). Yes, you can get Busting the Omnichannel on iTunes.

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Acumatica Summit 2018 in review - the quest for modern ERP

February 4, 2018

In their Nashville sit down, Brian Sommer and Jon Reed break down Acumatica Summit 2018, with an eye towards what constitutes modern ERP software (and modern go-to-market). The guys discuss the big takeaways and talk about the reasons behind Acumatica's growth surge. Topics include the challenge ERP vendors face with external (big) data and IoT, as well as Acumatica's approach to next-gen (AI, ML, etc). They wrap by discussing Acumatica's challenges and what other vendors can learn from their approach. Note: several articles referred to in this podcast can be read on diginomica.com. Yes, you can get Busting the Omnichannel on iTunes.

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XeroCon 2 - blockchain, AI, and arguing about banking innovation

December 16, 2017

In part two of their XeroCon 2017 sit down, Jon Reed and Brian Sommer continue hashing what XeroCon needs to do for cloud financials traction in the U.S. They move on to discuss Xero's stance on cryptocurrency and blockchain, and more on AI and predictive. Jon also tricks Brian into revisiting his argument with the banking panel on the lack of big bank innovation. Finally, Brian and Jon unveil their name for Xero's chatbot (which has yet to issue any chatbot announcements or plans, but Brian and Jon are trying to stay ahead of this curve).Yes, you can get Busting the Omnichannel on iTunes.

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Xero in review - talking clouds, AI, accountants, XeroCon and biz change with Brian Sommer

December 10, 2017

In the short version of Jon's chat with Brian Sommer at XeroCon 2017, the guys settle into their makeshift podcast bunker to talk about how accountants are faring in their tech-driven push to become advisors - and why the surge of automation is forcing the issue. Alexa can't save them from Austin's crud weather, but they persist. The guys talk about the pros and cons of Xero's plans for US expansion, and what value their users are deriving from a cloud financials platform. They kick around Xero's practical take on AI, and why automation could prove to be an asset for accountants that get ahead of the curve. LISTENER'S NOTE: The extended full Xero discussion will come out later this week. Yes, you can get Busting the Omnichannel on iTunes.

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SAP TechEd Barcelona Review - Reed and Hirsch on Leonardo, cloud, and where SAP goes next

November 18, 2017

In their Barcelona tradition, Jon Reed of diginomica and SAP Mentor and cloud expert Dick Hirsch review the news, debates, and questions from SAP TechEd Barcelona 2017. They break down what they learned on Leonardo, along with questions about how SAP got away from process expertise in their positioning. Separating hype from reality includes a review of SAP's blockchain pursuits, and why cloud requires a different level of pricing transparency. Can SAP flip the pricing script? The guys also hit on SAP's multi-cloud ambitions, including the Google partnership, and Jon reveals what he learned - or didn't - on the Android SDK possibility in the future.  Yes, you can get Busting the Omnichannel on iTunes.

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Teamability and the art - and gotchas - of team-building

November 1, 2017

In this live podcast from Constellation Research's Connected Enterprise 2017, Jon talks with the Teamability team about why team building is hard - and the unique method they bring. With the occasional bird chirping during our outdoor taping session, CEO Dr. Janice Presser and COO Mark Talaba share field examples and explain why the science of team building goes far beyond "good" and "bad" teams.

Jon also gets into his own experience being tested by Teamability, what he learned, and the three podcasters kick around the ups and downs of teams until it's time for Mark's Uber to the airport - then Jon issues the ultimate Teamability challenge. Dr. Janice Presser is also the author of the new book @Dr. Janice - Timing isn't Everyhing. Teaming is. Yes, you can get Busting the Omnichannel on iTunes.

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An inside look at how ERPfixers hopes to impact SAP consulting - with an on-demand platform

October 15, 2017

In this in-depth conversation with Paul Ovigele of ERPfixers, Ovigele gives an frank look at his goal of using an Uber-like platform to provide SAP customers with a new option to get their questions answered. Jon Reed of diginomica.com talks with Ovigele about the challenges ERPfixers has faced during a live sit down at SAP Controlling 2017. They also discuss the need for consulting to change - just like cloud has changed software business models. Jon also gets Ovigele's answers to reader questions from a diginomica piece on ERPfixers - and the guys kick around the potential of the platform, for SAP and beyond, until they run out of time. Yes, you can get Busting the Omnichannel on iTunes.

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Talking Acumatica, modern ERP and business change with Brian Sommer

September 17, 2017

During this informal chat after the Acumatica analyst and R2 launch event, Jon Reed and Brian Sommer of diginomica delve into the role of modern ERP in the push towards business model change. After hashing out the latest Acumatica announcements, the guys talk about the components of modern ERP (UX, platform, data visibility) and why ring fending ERP is problematic when it comes to pursuing digital projects and integrating new external data sources. Yes, you can get Busting the Omnichannel on iTunes.

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Growing your business with content - an interactive Podcamp presentation

June 29, 2017

In this edited version of his Western Mass Podcamp 2017 session, Growing your business with content, Jon talks about the power of content and the impact of the digital economy on how content is consumed. The key question: how can you use content to win business by earning trust, opt-ins, and audiences? Session participants, including Claudia Gere, chime in here and there and pose questions. Note: there are a few swear words on this podcast so it's not safe for certain workplaces. Also check the itunes channel for the full podcast archives. Yes, you can get Busting the Omnichannel on iTunes.

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FinancialForce Community Live - the podcast review

June 25, 2017

During this live on-site podcast with Jon Reed of diginomica and the usual suspect Brian Sommer (also a diginomica contributor), the guys hash out what they learned from a newsworthy FinancialForce user conference. This was the first time media/analysts were invited to a FinancialForce user conference, which generated plenty of discussions on customer value and sparks on the ADP partner announcement. Jon gets into highlights from the slew of customers FinancialForce lined up for him. Sommer shares why he was looking for more on big data and AI, and the guys discuss partner strategy, verticals, and yes - revenue recognition - aka "The CIO's Y2K." Brian also explains his mysterious lack of suit and tie and why he was spotted in a Las Vegas golf shirt. Yes, you can get Busting the Omnichannel on iTunes.

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