Retail analyst and consultant Jake Knowles of BJSS drops in for an interactive, audience-driven Q/A chat on the retail outlook for 2021. We'll take on retail debates like AI in retail, facial recognition and "employee experience" versus the Amazon approach to retail workers. Jake will share what he's learning from BJSS customers, what we've taken from the virtual NRF Big Show, and the challenges for retail transformation projects in 2021. Note - this podcast series is a labor of love, to do something different with in-depth, honest/interactive enterprise convos. If you like what I'm doing here, providing a rating and comment on a major podcast channel is a huge help to keep my momentum. Yes, you can get Busting the Omnichannel on iTunes.