Episodes

Sunday Jun 05, 2016
Sunday Jun 05, 2016
During this live interview, taped in the midst of a bustling Consensus 2016, Steemit co-founder Ned Scott gives Jon the inside view on the creation of Steemit, and their unique approach to rewarding/paying content creators and curators through their blockchain-based platform. He also announces the launch of Steemit.com. Ned talks about Steemit's different asset classes, including Steem dollars, and how they've sparked their launch with a Slack-based community. The guys also get into the failure of existing networks to compensate content creators, and create a civil environment for discourse. Jon also vows to jump off a bridge it companies like Steemit can't build new media models as viable alternatives to living on Facebook. Yes, you can get Busting the Omnichannel on iTunes.

Sunday May 22, 2016
Sapphire Now in Review - breaking it down with Dick Hirsch
Sunday May 22, 2016
Sunday May 22, 2016
Jon Reed and Dick Hirsch steal an empty room - or in this case, a (mostly) empty hallway - for a review of the news and events of Sapphire Now and the ASUG Annual Conference, 2016. Hirsch shares his investigations, and the guys compare notes on topics such as the HANA Cloud Platform, the SAP-iOS partnership, and S/4HANA clarifications. The guys discuss S/4HANA's viability as a digital core, SAP's cloud positioning, and how attendees reacted. Customer feedback to SAP on integration, a big theme of the conference, is addressed. This podcast leans on the technical side, which was surprising given Sapphire Now is a business conference - but even Hasso Plattner's final day keynote had an in-depth S/4HANA migration demo. Yes, you can get Busting the Omnichannel on iTunes.

Wednesday May 04, 2016
Designing for consent, and AI chatbot myths - live with Caroline Sinders
Wednesday May 04, 2016
Wednesday May 04, 2016
During this live taping at Collision 2016, Jon talks with "User researcher, artist, and digital anthropologist" Caroline Sinders about the intersection of UX design and machine learning. Sinders shares key points from her Collision talk on design for consent, and whether online harassment can be reduced via design. Sinders gives her assessment of Facebook's chatbots and explains why calling such chatbots "AI" is inaccurate. Finally, Sinders sets the record straight on the panel controversy at SXSW and what conference organizers should learn from that brouhaha.Yes, you can get Busting the Omnichannel on iTunes.

Sunday May 01, 2016
Sunday May 01, 2016

Thursday Mar 17, 2016
Thursday Mar 17, 2016
In this on-site podcast, live from MongoDB Palo Alto, Jon Reed talks with MongoDB's Kelly Stirman about his database research obsessions. Stirman hits on key trends pertaining to data streaming, analysis, graph databases, and cloud adoption. He also explains why he doesn't like it when MongoDB winds up in the NoSQL database bucket. Finally, Jon and Kelly discuss the potent issue of data security, including MongoDB's responses to recent industry security events. Yes, you can get Busting the Omnichannel on iTunes.

Sunday Mar 13, 2016
ZERO ad budgets and the brand zealots debate - with Joseph Jaffe
Sunday Mar 13, 2016
Sunday Mar 13, 2016

Wednesday Feb 10, 2016
Talking enterprise buyers and digital change with Brian Sommer
Wednesday Feb 10, 2016
Wednesday Feb 10, 2016
Live from the Acumatica Summit 2016, Jon talks to fellow diginomica contributor Brian Sommer about enterprise buyers and digital change. Brian shares some recent digital turbulence and stories of how companies are losing the plot. He also reflects on recent projects to discuss what enterprise buyers need. The guys then hit on why sales and marketing is too often out of step with today's enterprise buyer. Note: part two of this podcast gets into specifics on Acumatica's cloud ERP play. Yes, you can get Busting the Omnichannel on iTunes.

Saturday Feb 06, 2016
Acumatica Summit - the cloud ERP review with Brian Sommer
Saturday Feb 06, 2016
Saturday Feb 06, 2016
In this on-site podcast with a (hopefully) relaxing fountain providing the background, Jon and fellow diginomica contributor Brian Sommer discuss the 2016 Acumatica Summit and Acumatica's cloud ERP play. The guys explore the unique attributes and challenges of this rapidly growing firm. This podcast is the second from the topic - also check out the first on enterprise buyers and coping with digital change. Yes, you can get Busting the Omnichannel on iTunes.

Sunday Jan 31, 2016
The realities and potential of experience design - with Brian Solis
Sunday Jan 31, 2016
Sunday Jan 31, 2016
In this unscripted chat with Brian Solis, author of a new book on experience design, Jon asks Brian about whether experience design can be a reality given the data silos and culture issues that prevent this from happening. Brian shares his research and provides a view on why user and customer experience can - and must - change. Jon aired out a number of cynical views on customer experience. Brian's answers included starting points for customers on this new "experience architecture." Yes, you can get Busting the Omnichannel on iTunes

Sunday Nov 15, 2015
Talking white hat hacking, ERP and HANA security with Onapsis
Sunday Nov 15, 2015
Sunday Nov 15, 2015
During this informal, on-site podcast taping in Boston, Jon Reed of diginomica.com talks with three members of the Onapsis team (Alex, Alex, and Dave) about what "white hat hacking" means for today's enterprise. The guys also talk about how Onapsis identifies ERP security breaches, and how they work with Oracle and SAP to make sure those companies have appropriate patches before taking security issues public. Yes, you can get Busting the Omnichannel on iTunes.

Sunday Nov 15, 2015
Geoff Scott talks turkey on SAP, S/4HANA and DSAG
Sunday Nov 15, 2015
Sunday Nov 15, 2015

Monday Oct 26, 2015
SAP TechEd 2015 in review - the Hirsch Reed chat - short version
Monday Oct 26, 2015
Monday Oct 26, 2015

Monday Oct 12, 2015
Extended cut - can social customer service ease our CX pain?
Monday Oct 12, 2015
Monday Oct 12, 2015
Jon went on-site to Conversocial's NYC headquarters for an informal chat with Conversocial CEO Joshua March about the viability of social channels for customer service. March shares what his company has been up to since he and Jon first corresponded and they were a "cool vendor" to watch. Jon shares his social service beefs and March talks about how social customer service shouldn't just be lip service, but lead all the way to resolution. March also speaks to CRM integration, always an issue when you pursue a specialized product. Yes, you can get Busting the Omnichannel on iTunes.

Monday Oct 12, 2015
Can social customer service ease our CX pain? Short version
Monday Oct 12, 2015
Monday Oct 12, 2015
Jon went on-site to Conversocial's NYC headquarters for an informal chat with Conversocial CEO Joshua March about the viability of social channels for customer service. March shares what his company has been up to since he and Jon first corresponded and they were a "cool vendor" to watch. Jon shares his social service beefs and March talks about how social customer service shouldn't just be lip service, but lead all the way to resolution. This is the shorter 13 minute version for those who like a shorter podcast. Yes, you can get Busting the Omnichannel on iTunes.

Wednesday Sep 30, 2015
Predictive analytics - field views with Julien Delvat
Wednesday Sep 30, 2015
Wednesday Sep 30, 2015

Thursday Sep 24, 2015
The rise of EPM and Predictive Analytics - with Gary Cokins
Thursday Sep 24, 2015
Thursday Sep 24, 2015
Gary Cokins, internationally-recognized expert and author in EPM and predictive analytics, gives Jon some straight talk on analytics after his keynote at the Controlling 2015 conference. Cokins explains the rise of EPM, and the challenges CFOs are facing. Using memorable phrases like "management by embarrassment," Cokins peels behind predictive hype and explains the role of technology, not as a cure-all, but as an enabler. Busting the Omnichannel on iTunes.

Friday Sep 18, 2015
Talking Careers and Social Media Disillusionment with Vijayasankar
Friday Sep 18, 2015
Friday Sep 18, 2015

Thursday Sep 10, 2015
Analytics and IoT field views - with Vijay Vijayasankar
Thursday Sep 10, 2015
Thursday Sep 10, 2015
In the triumphant return of Vijay Vijayasankar to Jon's podcast series, Vijay talks analytics views from the field. Jon also asks for Vijay's help sorting Internet of Things hype from BS. Vijay also shares some surprising views on agile. Part two of this podcast will get into Vijay's career moves and evolving position on social media. Yes, you can get Busting the Omnichannel on iTunes.

Sunday Aug 16, 2015
SuccessConnect 2015 - event wrap with Jarret Pazahanick
Sunday Aug 16, 2015
Sunday Aug 16, 2015

Sunday Aug 16, 2015
Talking SuccessFactors Extensibility and HANA Cloud Platform
Sunday Aug 16, 2015
Sunday Aug 16, 2015
In the shorter edition, Jon talks with James Sinclair live at SuccessConnect 2015 about the value of cloud platforms, and specifically extensibility on SuccessFactors, with a focus on building apps on the HANA Cloud Platform (HCP) and why that has such an impact on customers. Note: if you want to hear the full 30 minute directors cut, download that from Jon's SAP and Enterprise trends series. Yes, you can get Busting the Omnichannel on iTunes.