In this live chat from Salesforce Connections, Jon catches up with pesky questions specialist and CX analyst Nicole France of Constellation Research. Nicole shares her approach to analyzing vendors and why we need to press vendors on their CX approach. She also sheds light on the motivations behind her recent blog post, 10 Signs You Have a Customer Understanding Deficit and Three Things to Do About It. Nicole, who just got her pilot's license and, in theory, can now fly herself to enterprise events, makes her debut on Jon's diginomica podcast episode here. Yes, you can get Busting the Omnichannel on iTunes.
June 23, 2019