In this special "jokes included" edit of their Oracle CX and MBX 2019 review, Jon Reed and Brian Sommer, lead off with a few Vegas-inspired jokes, including the "manel" - all male conference panel - before diving into the Oracle CX/MBX shows. The guys vent their customer experience grievances along the way, but also talk about an inspiring Oracle customer that is pushing the AI limits in the service of the visually impaired. They touch on Brian's new book, Digital with Impact, and why technology is longer the constraint it once was. Yes, you can get Busting the Omnichannel on iTunes.
March 31, 2019