Acumatica Summit 2018 in review - the quest for modern ERP

February 4, 2018

In their Nashville sit down, Brian Sommer and Jon Reed break down Acumatica Summit 2018, with an eye towards what constitutes modern ERP software (and modern go-to-market). The guys discuss the big takeaways and talk about the reasons behind Acumatica's growth surge. Topics include the challenge ERP vendors face with external (big) data and IoT, as well as Acumatica's approach to next-gen (AI, ML, etc). They wrap by discussing Acumatica's challenges and what other vendors can learn from their approach. Note: several articles referred to in this podcast can be read on Yes, you can get Busting the Omnichannel on iTunes.


XeroCon 2 - blockchain, AI, and arguing about banking innovation

December 16, 2017

In part two of their XeroCon 2017 sit down, Jon Reed and Brian Sommer continue hashing what XeroCon needs to do for cloud financials traction in the U.S. They move on to discuss Xero's stance on cryptocurrency and blockchain, and more on AI and predictive. Jon also tricks Brian into revisiting his argument with the banking panel on the lack of big bank innovation. Finally, Brian and Jon unveil their name for Xero's chatbot (which has yet to issue any chatbot announcements or plans, but Brian and Jon are trying to stay ahead of this curve).Yes, you can get Busting the Omnichannel on iTunes.


Xero in review - talking clouds, AI, accountants, XeroCon and biz change with Brian Sommer

December 10, 2017

In the short version of Jon's chat with Brian Sommer at XeroCon 2017, the guys settle into their makeshift podcast bunker to talk about how accountants are faring in their tech-driven push to become advisors - and why the surge of automation is forcing the issue. Alexa can't save them from Austin's crud weather, but they persist. The guys talk about the pros and cons of Xero's plans for US expansion, and what value their users are deriving from a cloud financials platform. They kick around Xero's practical take on AI, and why automation could prove to be an asset for accountants that get ahead of the curve. LISTENER'S NOTE: The extended full Xero discussion will come out later this week. Yes, you can get Busting the Omnichannel on iTunes.


SAP TechEd Barcelona Review - Reed and Hirsch on Leonardo, cloud, and where SAP goes next

November 18, 2017

In their Barcelona tradition, Jon Reed of diginomica and SAP Mentor and cloud expert Dick Hirsch review the news, debates, and questions from SAP TechEd Barcelona 2017. They break down what they learned on Leonardo, along with questions about how SAP got away from process expertise in their positioning. Separating hype from reality includes a review of SAP's blockchain pursuits, and why cloud requires a different level of pricing transparency. Can SAP flip the pricing script? The guys also hit on SAP's multi-cloud ambitions, including the Google partnership, and Jon reveals what he learned - or didn't - on the Android SDK possibility in the future.  Yes, you can get Busting the Omnichannel on iTunes.


Teamability and the art - and gotchas - of team-building

November 1, 2017

In this live podcast from Constellation Research's Connected Enterprise 2017, Jon talks with the Teamability team about why team building is hard - and the unique method they bring. With the occasional bird chirping during our outdoor taping session, CEO Dr. Janice Presser and COO Mark Talaba share field examples and explain why the science of team building goes far beyond "good" and "bad" teams.

Jon also gets into his own experience being tested by Teamability, what he learned, and the three podcasters kick around the ups and downs of teams until it's time for Mark's Uber to the airport - then Jon issues the ultimate Teamability challenge. Dr. Janice Presser is also the author of the new book @Dr. Janice - Timing isn't Everyhing. Teaming is. Yes, you can get Busting the Omnichannel on iTunes.


An inside look at how ERPfixers hopes to impact SAP consulting - with an on-demand platform

October 15, 2017

In this in-depth conversation with Paul Ovigele of ERPfixers, Ovigele gives an frank look at his goal of using an Uber-like platform to provide SAP customers with a new option to get their questions answered. Jon Reed of talks with Ovigele about the challenges ERPfixers has faced during a live sit down at SAP Controlling 2017. They also discuss the need for consulting to change - just like cloud has changed software business models. Jon also gets Ovigele's answers to reader questions from a diginomica piece on ERPfixers - and the guys kick around the potential of the platform, for SAP and beyond, until they run out of time. Yes, you can get Busting the Omnichannel on iTunes.


Talking Acumatica, modern ERP and business change with Brian Sommer

September 17, 2017

During this informal chat after the Acumatica analyst and R2 launch event, Jon Reed and Brian Sommer of diginomica delve into the role of modern ERP in the push towards business model change. After hashing out the latest Acumatica announcements, the guys talk about the components of modern ERP (UX, platform, data visibility) and why ring fending ERP is problematic when it comes to pursuing digital projects and integrating new external data sources. Yes, you can get Busting the Omnichannel on iTunes.


Growing your business with content - an interactive Podcamp presentation

June 29, 2017

In this edited version of his Western Mass Podcamp 2017 session, Growing your business with content, Jon talks about the power of content and the impact of the digital economy on how content is consumed. The key question: how can you use content to win business by earning trust, opt-ins, and audiences? Session participants, including Claudia Gere, chime in here and there and pose questions. Note: there are a few swear words on this podcast so it's not safe for certain workplaces. Also check the itunes channel for the full podcast archives. Yes, you can get Busting the Omnichannel on iTunes.


FinancialForce Community Live - the podcast review

June 25, 2017

During this live on-site podcast with Jon Reed of diginomica and the usual suspect Brian Sommer (also a diginomica contributor), the guys hash out what they learned from a newsworthy FinancialForce user conference. This was the first time media/analysts were invited to a FinancialForce user conference, which generated plenty of discussions on customer value and sparks on the ADP partner announcement. Jon gets into highlights from the slew of customers FinancialForce lined up for him. Sommer shares why he was looking for more on big data and AI, and the guys discuss partner strategy, verticals, and yes - revenue recognition - aka "The CIO's Y2K." Brian also explains his mysterious lack of suit and tie and why he was spotted in a Las Vegas golf shirt. Yes, you can get Busting the Omnichannel on iTunes.


SAP UX from the inside out - Sam Yen on SAP Leonardo, design thinking and the challenges ahead

June 15, 2017

In part two of their live taping at Enterprise UX 2017, Jon Reed of talks with Sam Yen of SAP about their UX overhaul and the integral role design thinking plays in Leonardo - including project delivery. Yen also gives a glimpse into Hasso Plattner's passion for design and how this impacts SAP's UX challenges ahead. Also check the itunes channel for the full podcast archives. Yes, you can get Busting the Omnichannel on iTunes.


Enterprise UX as a change driver - live from #EUX17 with Sam Yen

June 11, 2017

In this impromptu. on-site podcast, Jon Reed of talks with Sam Yen of SAP about his presentation on driving organizational change through design. In this first of two podcasts with Reed and Yen, the guys hit on issues like the (relative) maturity of enterprise UX, and the big themes from Enterprise UX 2017, including breaking down silos. Yen critiques incremental innovation and makes the case for organization-wide design culture. Yen also gives his advice for non-designers who want to bring a design mentality to their work - and why that matters. In part two of their podcast, the guys will take a harder look at SAP's UX approach and get Yen's Leonardo/UX status report. Yes, you can get Busting the Omnichannel on iTunes.


Sapphire Now 2017 in review - disruption and being disrupted edition

May 20, 2017

In their traditional post-Sapphire Now live recording, Jon and Dick once again grab an empty meeting room, but this time, they are - fittingly enough - disrupted. But the taping goes on, as Jon and Dick talk through the major themes of the show, kicking off with the story Dick published before Sapphire Now 2017 on multi-cloud that caused a stir. The guys hit on Sap Cloud Platform and Cloud Foundry, debate whether S/4HANA Cloud was overlooked, and break down Leonardo. Dick also gets into SAP Hybris, microservices, and the guys talk about the SaaS standardization dilemma for customers. They also explain why they chose NOT to talk indirect access.  Yes, you can get Busting the Omnichannel on iTunes.


Your tech keynote survival guide - a satirical riff with Brian Sommer

March 10, 2017
In this brief satirical effort, Brian and Jon present to you their "Vendor Innovation Keynote Survival Guide" and BS Detector. Advice for vendors on what not to do, advice for attendees, e.g. "bring your safety glasses." The guys cover drones delivering pizza, auto-driving cars on stage, celebrity keynotes, stand-up comics from hell, and other keynote mishaps. We also cover all the hot topics that all vendor will suddenly be doing incredible amazing things with, e.g. the blockchain. Yes, you can get Busting the Omnichannel on iTunes.

Acumatica ‘17 in review - cloud ERP gut check with Brian Sommer

February 6, 2017

In this on-site podcast, live from the annual Acumatica Summit, Brian Sommer and Jon Reed discuss the latest moves from this high growth cloud ERP upstart. The guys discuss Acuamtica's multi-cloud message, their surprise integration with Salesforce, and whether their "deploy anywhere" architecture might prove to be problematic at scale. They also discuss the vertical approach to cloud ERP, and their pulse on Acumatica customers. Yes, you can get Busting the Omnichannel on iTunes.


How to build an enterprise tribe - tips and reflections with Mark Finnern

February 4, 2017

In the audio-only version of this informal video hangout from Mark Finnern's departed treehouse, Finnern reflects with Jon Reed of diginomica on what he learned at SAP in the early days of building enterprise tribes. Now a consultant, Finnern explains why companies should be passionate about communities - not just for customers, but for competitive edge. Finnern also makes his case playfulness as a way of energizing companies and breaking down silos. The guys also discuss Finnern's keys to a successful enterprise communities, and where companies run into trouble. They move into the tricky territory of KPIs, and measuring the results of community investments. The podcast closes with Finnern's take on how SAP has handled community - and the SAP Mentors - after his departure. es, you can get Busting the Omnichannel on iTunes.