Busting the omnichannel - enterprise hacks and chats

Inforum 2016 in review - with Vinnie Mirchandani

In part one of his two part podcast with Vinnie Mirchandani, the guys review Inforum 2016 near the end of day 2. Mirchandani has been tracking Inforum for years, and weighs in on Infor's digital transformation and cloud transition themes. The guys weigh Infor's success in moving customers to a pure SaaS model, and Jon presses Vinnie on whether digital transformation is vendor BS or customer reality. In part two of this podcast, to be issued soon, the guys delve into the theme of Vinnie's new book on robotics and the future of work, Silicon Collar. Yes, you can get Busting the Omnichannel on iTunes.

Cloud HCM from the field - bad vs good practices, SuccessFactors certification and more

In part two of their informal video hangout, Jon Reed of diginomica.com, Jarret Pazahanick and Luke Marson shift their focus to cloud HCM in the field. Using their recent podcast with Steve Bogner's SAP HCM Insighs as a starting point, Jarret and Luke talk about bad versus good practices in SuccessFactors consulting. the guys hit on the demand for SuccessFactors skills, the need for independent experts, and they hit the always-hot issue of SAP certification. Yes, you can get Busting the Omnichannel on iTunes.

The problem of IoT security - a live discussion with Giesecke & Devrient

At the day one LiveWorx keynotes, Internet of Things security was an overlooked topic. Jon set about to correct that by sitting down with Volker Gerstenberger and Tomi Ronkainen of Giesecke & Devrient, a firm with a deep history of security everything from bank notes to, now, the IoT. The guys talk about the thorny security issues raised by IoT, and how they can be addressed during the design process. Autonomous/smart cars are one hacking controversy the guys cover. They also discuss the tensions between airtight security and great UX, and what they tell end customers about security preparedness.   Yes, you can get Busting the Omnichannel on iTunes.

On digital transformation, the SAP user group perspective - with ASUG CEO Geoff Scott

During this candid interview with ASUG CEO Geoff Scott, Jon gets the skinny on ASUG's latest collaboration with DSAG - a position paper on digital transformation that is a key issue for SAP customers. Scott shares the story on how the collaboration came about, and Jon presses to find out if ASUG endorses S/4HANA and SAP's view of S/4HANA as the digital core. Taped live in Orlando the day before ASUG Annual Conference and Sapphire Now, Scott shares his goals for the show and beyond. He also gives the view on ASUG's surprise acquisition of the U.S. division of The Eventful Group. This is the audio of a video shoot - you can check the companion analysis Jon wrote of this shoot on diginomica.com. Yes, you can get Busting the Omnichannel on iTunes.

Inside the evil plans of Steemit - a blockchain powered social media platform

During this live interview, taped in the midst of a bustling Consensus 2016, Steemit co-founder Ned Scott gives Jon the inside view on the creation of Steemit, and their unique approach to rewarding/paying content creators and curators through their blockchain-based platform. He also announces the launch of Steemit.com. Ned talks about Steemit's different asset classes, including Steem dollars, and how they've sparked their launch with a Slack-based community. The guys also get into the failure of existing networks to compensate content creators, and create a civil environment for discourse.  Jon also vows to jump off a bridge it companies like Steemit can't build new media models as viable alternatives to living on Facebook. Yes, you can get Busting the Omnichannel on iTunes.

Sapphire Now in Review - breaking it down with Dick Hirsch

Jon Reed and Dick Hirsch steal an empty room - or in this case, a (mostly) empty hallway - for a review of the news and events of Sapphire Now and the ASUG Annual Conference, 2016. Hirsch shares his investigations, and the guys compare notes on topics such as the HANA Cloud Platform, the SAP-iOS partnership, and S/4HANA clarifications. The guys discuss S/4HANA's viability as a digital core, SAP's cloud positioning, and how attendees reacted. Customer feedback to SAP on integration, a big theme of the conference, is addressed. This podcast leans on the technical side, which was surprising given Sapphire Now is a business conference - but even Hasso Plattner's final day keynote had an in-depth S/4HANA migration demo. Yes, you can get Busting the Omnichannel on iTunes.

Designing for consent, and AI chatbot myths - live with Caroline Sinders

During this live taping at Collision 2016, Jon talks with "User researcher, artist, and digital anthropologist" Caroline Sinders about the intersection of UX design and machine learning. Sinders shares key points from her Collision talk on design for consent, and whether online harassment can be reduced via design. Sinders gives her assessment of Facebook's chatbots and explains why calling such chatbots "AI" is inaccurate. Finally, Sinders sets the record straight on the panel controversy at SXSW and what conference organizers should learn from that brouhaha.Yes, you can get Busting the Omnichannel on iTunes.

Live views on enterprise security and encryption - with Mike Janke of Silent Circle

In this frank/informal chat, recorded live at Collision 2016 in New Orleans, Mike Janke, Co-founder and Chairman of Silent Circle, shares his field views on enterprise security, starting with the advice and wake-up calls he gives to customers. Janke also gives a blunt take on the FBI vs Apple encryption controversy. The issue of user experience design versus security is addressed. The guys wrap with some reflection from Janke on his prior work as a Navy SEAL, and what he learned about risk that carries over into his work with Silent Circle. Yes, you can get Busting the Omnichannel on iTunes.

MongoDB's Kelly Stirman on database streaming, security, and the rapidly changing DB market

In this on-site podcast, live from MongoDB Palo Alto, Jon Reed talks with MongoDB's Kelly Stirman about his database research obsessions. Stirman hits on key trends pertaining to data streaming, analysis, graph databases, and cloud adoption. He also explains why he doesn't like it when MongoDB winds up in the NoSQL database bucket. Finally, Jon and Kelly discuss the potent issue of data security, including MongoDB's responses to recent industry security events. Yes, you can get Busting the Omnichannel on iTunes.

ZERO ad budgets and the brand zealots debate - with Joseph Jaffe

Live from Advocamp 2016, Jon Reed catches Joseph Jaffe in a spirited mood after his keynote, "Using your brand to create an army of zealots." This frank/informal chat debates the pros/cons of brand zealotry, with Jaffe explaining why politicians like Trump and Obama have changed the marketing discourse. Jon worries this groundswell marketing has a dark side - Jaffe responds. Jaffe also hits on key concepts from his last book Z.E.R.O., which explores the futility of paid media. The guys also kick around the viability of customer advocates and advocate-driven marketing - a key theme of Influitive's Advocamp event. Yes, you can get Busting the Omnichannel on iTunes

Talking enterprise buyers and digital change with Brian Sommer

Live from the Acumatica Summit 2016, Jon talks to fellow diginomica contributor Brian Sommer about enterprise buyers and digital change. Brian shares some recent digital turbulence and stories of how companies are losing the plot. He also reflects on recent projects to discuss what enterprise buyers need. The guys then hit on why sales and marketing is too often out of step with today's enterprise buyer. Note: part two of this podcast gets into specifics on Acumatica's cloud ERP play. Yes, you can get Busting the Omnichannel on iTunes.

Acumatica Summit - the cloud ERP review with Brian Sommer

In this on-site podcast with a (hopefully) relaxing fountain providing the background, Jon and fellow diginomica contributor Brian Sommer discuss the 2016 Acumatica Summit and Acumatica's cloud ERP play. The guys explore the unique attributes and challenges of this rapidly growing firm. This podcast is the second from the topic - also check out the first on enterprise buyers and coping with digital change. Yes, you can get Busting the Omnichannel on iTunes.

The realities and potential of experience design - with Brian Solis

In this unscripted chat with Brian Solis, author of a new book on experience design, Jon asks Brian about whether experience design can be a reality given the data silos and culture issues that prevent this from happening. Brian shares his research and provides a view on why user and customer experience can - and must - change. Jon aired out a number of cynical views on customer experience. Brian's answers included starting points for customers on this new "experience architecture."   Yes, you can get Busting the Omnichannel on iTunes

Talking white hat hacking, ERP and HANA security with Onapsis

During this informal, on-site podcast taping in Boston, Jon Reed of diginomica.com talks with three members of the Onapsis team (Alex, Alex, and Dave) about what "white hat hacking" means for today's enterprise. The guys also talk about how Onapsis identifies ERP security breaches, and how they work with Oracle and SAP to make sure those companies have appropriate patches before taking security issues public. Yes, you can get Busting the Omnichannel on iTunes.

Geoff Scott talks turkey on SAP, S/4HANA and DSAG

In this frank video chat from Jon and Den's studio at SAP TechEd Las Vegas, ASUG CEO Geoff Scott offers up strong opinions on ASUG's relationship to SAP and to the German user group DSAG. Scott also shares customer views on S/4HANA and SAP's digital themes. He responds directly to criticisms that ASUG is "soft" on SAP and reacts to Jon's views on customer discounts for S/4HANA migration. Yes, you can get Busting the Omnichannel on iTunes.

SAP TechEd 2015 in review - the Hirsch Reed chat - short version

in the short version of this SAP TechEd 2015 on-site podcast, Jon Reed and Dick Hirsch kick around the main conference takeaways and the S/4HANA challenge. Dick shares the main themes he was investigating and the latest on the SAP HANA Cloud Platform. SAP's open source initiatives, particularly Cloud Foundry via Hybris YaaS (Hybris as s service), are briefly discussed. Yes, you can get Busting the Omnichannel on iTunes.

Extended cut - can social customer service ease our CX pain?

Jon went on-site to Conversocial's NYC headquarters for an informal chat with Conversocial CEO Joshua March about the viability of social channels for customer service. March shares what his company has been up to since he and Jon first corresponded and they were a "cool vendor" to watch. Jon shares his social service beefs and March talks about how social customer service shouldn't just be lip service, but lead all the way to resolution. March also speaks to CRM integration, always an issue when you pursue a specialized product. Yes, you can get Busting the Omnichannel on iTunes.

Can social customer service ease our CX pain? Short version

Jon went on-site to Conversocial's NYC headquarters for an informal chat with Conversocial CEO Joshua March about the viability of social channels for customer service. March shares what his company has been up to since he and Jon first corresponded and they were a "cool vendor" to watch. Jon shares his social service beefs and March talks about how social customer service shouldn't just be lip service, but lead all the way to resolution.  This is the shorter 13 minute version for those who like a shorter podcast. Yes, you can get Busting the Omnichannel on iTunes.

Predictive analytics - field views with Julien Delvat

In the short version of Jon's chat with SAP Mentor Julien Delvat, live from SAP Controlling 2015, the guys talk about broader predictive trends in the real world, and why predictive is getting traction. They also hash out issues around training and use cases that customers are sharing. For the extended version, which digs into some new HANA and S/4HANA use cases, check Jon's SAP and Enterprise Trends podcast channel. Yes, you can get Busting the Omnichannel on iTunes.

The rise of EPM and Predictive Analytics - with Gary Cokins

Gary Cokins, internationally-recognized expert and author in EPM and predictive analytics, gives Jon some straight talk on analytics after his keynote at the Controlling 2015 conference. Cokins explains the rise of EPM, and the challenges CFOs are facing. Using memorable phrases like "management by embarrassment," Cokins peels behind predictive hype and explains the role of technology, not as a cure-all, but as an enabler.  Busting the Omnichannel on iTunes.