Busting the omnichannel - enterprise hacks and chats

Live countdown chat - top five enterprise project mistakes and tips, with special guests Sommer and Wieberneit

The audience peppered Jon with questions on this edition of Enterprise hits and misses radio, his last show of the year - as he count down the worst project mistakes and shares the use case methodology he uses on diginomica. SHOW DISRUPTION: about 30 minutes in, Jon is joined by Brian Sommer and then Thomas Wieberneit. These practitioners also share their top enterprise software project lessons and mistakes, while fielding questions and acerbic commentary from the likes of Den Howlett, Mark Finnern, and more.   (This is the audio replay of the show, you can see the video replay at youtube.com/jonathanwreed). Yes, you can get Busting the Omnichannel on iTunes.

Talking enterprise IoT projects and misconceptions - a free for all chat with Mrinal Wadhwa

Next up on the Enterprise hits and misses video show, we'll countdown top IoT project misconceptions and project lessons with Mrinal Wadhwa, CTO and Head of Product, Ockam.io. You'll be able to pepper Mrinal with questions as we go, as many of you know he is always bringing new ideas and important takes. (This is the audio replay of the show, you can see the video replay at youtube.com/jonathanwreed). Yes, you can get Busting the Omnichannel on iTunes.

Talking AI, next-gen projects, leadership, blogging, and more with Vijay Vijayasankar

Join our Enterprise hits and misses video show - a free-for-all, participatory chat and countdown with Vijay Vijayasankar. We'll countdown his favorite all time blog posts and we'll mock the worst predictions for 2021. (This is the audio replay of the show, you can see the video replay at youtube.com/jonathanwreed). Yes, you can get Busting the Omnichannel on iTunes.

HR tech blowout - overhyped buzzwords vs better projects - with Brian Sommer

Brian Sommer makes his triumphant return to Enterprise hits and misses radio, as we count down overhyped HR tech buzzwords and field audience questions on HR projects and the future of work. Note: you can see the video version of this at youtube.com/jonathanwreed. Yes, you can get Busting the Omnichannel on iTunes.

Talking CX problems and projects - with Nicole France

Let's hear Nicole's take on successful CX projects - and the buzzwords she hates. In this edition of Enterprise Hits and Misses radio, Jon also unveils a new format he'll use frequently - the whiffs and picks countdown. Plenty of audience questions factor into this one. Note: you can see the video version of this at youtube.com/jonathanwreed. Yes, you can get Busting the Omnichannel on iTunes.

Jon Reed - enterprise AMA on AI skills impact - career success strategies amidst adversity

Let's do a Friday free-for-all on skills development, especially the impact of AI and automation. Jon fields all your questions in the hot seat and share highlights of his prior thinking and research. Yes, you can get Busting the Omnichannel on iTunes.

Enterprise hits and misses radio - Brian Sommer on ERP's failings and more

In the second installment of Jon's video and podcast reboot, dubbed Enterprise Hits and Misses radio, Jon asks Brian: Why is he hammering ERP vendors for the cloud moves? Is there another path to transformation? Does he see anything out there that inspires? Audience questions keep Jon and Brian on their toes. Note: you can see the video version of this at youtube.com/jonathanwreed. Yes, you can get Busting the Omnichannel on iTunes.

Enterprise hits and misses radio reboot - talking the art of video with Brent Leary

In Jon's video and podcast reboot, he talks to the man partially responsible. Brent Leary is a trailblazer in enterprise video and a driving force behind CRM Playaz. How does he pull off large scale events? Interactive chats? Let's chat him up... Yes, you can get Busting the Omnichannel on iTunes.

The new rules of enterprise software - and events. A wake-up call with Brian Sommer

In this thirty-minute podcast, Jon and Brian triumph over their last podcast's sound quality and compare notes on the new rules of enterprise software. Brian warns ERP vendors of the pitfalls of squeezing revenue with hardball tactics. Jon shares enterprise weaknesses on integration that could come back to haunt cloud-happy vendors. The guys grill vendors on their subpar virtual events, but also share success stories from vendors that are delivering for customers. Yes, you can get Busting the Omnichannel on iTunes

How should enterprises respond to disrupted markets? Hashing IT spending data in the COVID-19 era

During this 15 minute podcast, Jon Reed is rejoined by podcast compadre Brian Sommer to hash out early IT spending data and first reactions to the economic impact of COVID-19. The guys talk about comparisons with past recessions, and how CFOS and CIOs are likely to respond. Fresh IT spending data from TrustRadius is considered, along with industry impacts. Note - given that the recording quality of this Zoom session was not ideal, we've cut kept this podcast to 15 minutes, but may release another installment in the talk later. Yes, you can get Busting the Omnichannel on iTunes.

Acumatica Summit 2020 - the better-late-than-never review with Brian Sommer

To make up for their traditional on-site podcast, Jon Reed and Brian Sommer dial in from their respective batcaves after the event to break down a milestone event for cloud ERP vendor Acumatica. Brian shares the motivations behind his popular post, "Acumatica Summit 2020 - with great growth comes great responsibility." The guys talk about the perils and opportunities of growth and what they learned from their talks with Acumatica on the ground. Jon closes this short podcast with some behind-the-scenes conversations that inspired his piece, "Acumatica Summit 2020 highlight - how customer award winner Power Storage Solutions sparked a best-of-breed debate." Yes, you can get Busting the Omnichannel on iTunes.

Solving the vexing problem of IoT security - Mrinal Wadhwa of Ockam's open source community challenge

The vexing problem of IoT security is slowing IoT adoption and creating waves of sensational headlines, from insecure smart homes to industrial IoT concerns. Mrinal Wadhwa and his team at Ockam has an ambitious plan to address this, but how? Via open source for one. As a follow up to last year's dignomica podcast with Ockam and Den Howlett, this new podcast shares how Wadhwa's thinking has evolved. In a nutshell: "Decoupling the secure channel protocol from the transport layer protocols removes complexity, minimizes the attack surface and can enable us to build end-to-end secure and private systems." This in-depth talk breaks that concept down in real-world terms. Wadhwa explains why this is a potential IoT security breakthrough. The guys also revisit their blockchain debates, and how Wadhwa sees blockchain fitting into IoT security going forward. An invitation for others to get involved with Ockam's open source pursuits at https://github.com/ockam-network is also included. Yes, you can get Busting the Omnichannel on iTunes.

NRF 2020 part two - retail's highs, lows, and upstarts to watch

Continuing with their NRF 2020 on-site retail review, Jake Knowles of BJSS and Jon Reed of diginomica.com share their show highs and lows. They also talk about some retail upstarts to watch - and how some of the less glamorous innovations in logistical areas like last-mile delivery could prove crucial as retailers try to differentiate against Amazon. Jon talks about his debate with the CEO of Happy or Not, and Knowles weighs in on the missing link in Retail CX - the happy and empowered store employee. Knowles also brings up the impact of sustainability and diversity - another standout from this year's show. Yes, you can get Busting the Omnichannel on iTunes.

NRF 2020 - sorting the use cases from retail tech hype with Jake Knowles of BJSS

Live from NRF 2020, Jake Knowles of BJSS makes his debut on Jon's diginomica podcast with part one of their review of NRF's "Big Show." The guys hit on the big questions of the show, including retailers' determination make their storefronts a competitive edge again. They react to some key retail stats from Salesforce, Adobe and others on the surge of mobile commerce and BOPIS (buy online, pick up in store). They hit on why retailers need new metrics. Knowles shares the high points from his moderated panel with four global retailers on harnessing retail innovation. Knowles also talks about the retail pain points he hears about from BJSS clients - and what customers are doing to modernize their retail strategy. Yes, you can get Busting the Omnichannel on iTunes.

 

Debating enterprise blockchains at #CCE19 - criticism and use cases with Steve Wilson

Picking up after their podcast on the future of identity, Jon gets into blockchain with noted enterprise blockchain critic Steve Wilson. Live from Constellation Connected Enterprise 2019, Jon and Steve talk about the peak of blockchain hype in 2016, and how his views have evolved since his notorious 2016 post, Blockchain: almost everything you read is wrong. The guys cover the issues with enterprise blockchains, from industry use cases to immutability to the viability of consensus. Jon also pulls Steve into settling a diginomica reader controversy over his views. Finally, Steve explains why he is skeptical about blockchain for IoT security. He also shares the blockchain use cases he *does* like. Yes, you can get Busting the Omnichannel on iTunes.

Forget data-driven - we must be insight driven. Deconstructing big data and CX with Tricia Wang

After several years of misadventures, Jon finally gets Tricia Wang of Sudden Compass in the podcast hot seat at Constellation Connected Enterprise 2019. After hitting on show highlights, the two dive into Wang's outspoken views on the failure of big data, the profound limitations of quantifiable data, and why an ethnographic pursuit of data is the missing link. Wang and Reed turns their attention to the overhyped CX market, hitting on the problematic gap between being "data-driven" and insight driven. More data is actually leading to less insight. That's Wang's core point - customer data can drive business growth, but only if you know how to use it. Wang shares project experiences and business model examples to illustrate how companies are getting stuck. As for getting unstuck, Wang reveals some of the Sudden Compass methodology for getting customers on a better approach to analytics - a method that is about to be open sourced. Their partnership with Google, and Wang's obsession with avaiation and automation, rounds out the picture as the podcast wraps. Yes, you can get Busting the Omnichannel on iTunes.

Grappling with identity and regulation in the era of data brokers - a #CCE19 podcast with Constellation's Steve Wilson

In the first of his two part podcast series with Constellation's Steve Wilson, Jon asks Steve to explain the thinking behind his provocative blog post, Identity is dead. That leads into a discussion of the problem of regulating data brokers, and the ongoing issue with identity management in the enterprise. Steve critiques new approaches, including facial recognition. This discussion sets up a soon-to-be-released part two, on Steve's skeptical take on enterprise blockchains. At Steve says, "We need to keep plugging away at this because there's, they're brokering our data every single day now. So we need to figure out solutions." Yes, you can get Busting the Omnichannel on iTunes.

Sage Intacct Advantage 2019 - talking AI, CFOs, and finding the hidden stories with Steve Brooks

In his first-ever podcast with Steve Brooks of The Enterprise Times, Jon and Steve break down two vigorous days at Sage Intacct Advantage 2019, including the core AI messaging and whether it passed the CFO relevance test. Jon asks Steve, a notorious pursuer of the hidden question, how he pursues answers on the ground and how he dug into an important issue from a keynote AI demo. The guys share their biggest lessons and surprises from the event, and issue their takes on how Sage Intacct is faring with its expanded cloud solutions for finance teams. Yes, you can get Busting the Omnichannel on iTunes.

The convergence of auditing and... RPA? Kent Bettisworth's view from Controlling 2019

Live from Controlling 2019, Jon talks with Kent Bettisworth, expert SAP consultant, about the research he's done into the relevance of robotic process automation (RPA) for auditors. Kent explains the RPA use cases that are emerging, but also the risk and downsides of RPA, and the problem auditors have with "black boxes." This topic is relevant to RPA or AI/ML projects who must also get past the risk/compliance/security threshold of the auditing team. Kent grounded his research in SAP's approach to RPA via Leonardo, but this conversation extends beyond the SAP domain. Yes, you can get Busting the Omnichannel on iTunes.

IT - business alignment in a cloud world - with Barb Rojas of the Discovery Channel

After her customer keynote at Controlling 2019, Barb Rojas of the Discovery Channel gives listeners her view on IT - business alignment in the cloud era. How do you balance business enthusiasm for cloud with proper governance? How do you drive/support business change in an SAP environment? Jon also asks Barb about how her Discovery Communications teams approaches robotic process automation, as well as Tier 2 ERP during Discovery's global expansions. They also take analytics challenges as data becomes central to Discovery's business model shifts. Finally, during this Ada Lovelace women in tech day taping, Barb shares a few reflections on her own approach to leadership. Yes, you can get Busting the Omnichannel on iTunes.